Our goal is to offer you the best shipping options, no matter where you live. Note that 100% of our inventory is housed in Las Vegas, NV, USA and will be shipped from there.
We are pleased to offer FREE, fully insured shipping on all orders to continental U.S. addresses (excludes HI, AK and U.S. territories). We ship most of our items in the U.S. via FedEx Home Delivery (FedEx Ground for residential addresses), FedEx Ground to commercial addresses, UPS Ground or USPS Priority Mail, so depending on your location in the U.S., delivery times will range from 3-5 business days from when it leaves our location after it is packed (for a total of 7-10 business days or less). For larger orders or those with more pieces, we most commonly use FedEx but may at times use other services that provide tracking and similar delivery times.
Need your item faster than that? Contact us at firstname.lastname@example.org, our on-page chat, or by calling us to ask about options.
We appreciate our international customers as well but cannot offer free shipping to international locations. International customers (deliveries outside the U.S.) pay actual shipping costs based on weight/size and location and choose their desired shipping options at checkout. Certain items may be offered with flat rate shipping for international customers--please note details in those item descriptions. Please also see other details under Shipping FAQs below.
We ship items within 48 hours of order, excluding Sundays and holidays. We take this time to properly pack your item(s) for shipment because most of our items are fragile or somewhat fragile. We work to carefully package your order so that it arrives to you in the condition it left us in. For orders with multiple items, note that they may arrive in multiple packages in order to properly package the items. Please always check the packing materials thoroughly to ensure all parts of your order are present before discarding.
Please Note: In cases in which we send your item(s) via FedEx or UPS (which are our most common methods in the USA for larger items) we cannot use a P.O. Box as an address due to shipper requirements. We will also assume that delivery is being made to a residential address. For all orders over $500 in value we send items "adult signature required" which means, in the U.S., an adult over the age of 21 (government-issued photo identification required) must be present at time of delivery to sign (or subsequently upon pickup). For shipments to destinations outside the U.S., our shipper will need to obtain a signature from someone at the delivery address who is at least the age of majority in the destination country (government-issued photo identification or other identification customarily accepted by local authorities is required). In all cases, if there is no eligible recipient at the delivery address, the shipper will reattempt delivery. If your address is a commercial address and/or you would like to waive the delivery signature requirement (or, conversely, add it to a shipment valued at less than $500) please write us a note after placing your order. Be sure to include your name and the order to which you are referring and email us special instructions to: email@example.com.
How long will it take to receive my items in the U.S.?
We ship most of our items in the U.S. via FedEx, UPS or USPS Priority Mail, so depending on your location in the U.S., delivery times will range from 3-5 business days from when it leaves our location after it is packed (for a total of 7-10 business days). For some larger orders or those with more pieces, we may use other shipping services with similar or sometimes quicker delivery times. If you would prefer to get your items faster, including two-day or overnight, please contact us. We can often accommodate your time frame and certainly will do the best we can to meet your needs.
Do you ship outside the U.S.?
Yes. We send our products to almost every country in the world. International customers pay calculated shipping based on weight/size and location and choose their desired shipping options at checkout. Delivery times for international customers depend on their chosen method of shipment, location, customs, etc. Also, please note that we do not pay any customs fees, duty etc. and you should research your country's taxes/fees that may be required for product purchases prior to making your purchase decision. Unfortunately we cannot provide you information about any such costs.
How do I track my package?
You can check on the status of your order at any time by using the information provided upon order (including a text message option) or by contacting us at firstname.lastname@example.org. Note however that we love our staff as much as our customers. Our team will respond to shipping enquiries on work days from Monday-Friday 9 AM - 5 PM Pacific Time.
Can I pick up my item from your location or visit?
Sorry no, we are an e-store only and do not offer local pickup or have a store location.
What if my item was damaged during shipping/delivery?
If your item arrives damaged, note that all our items are insured for their full value against damage during transport and delivery. Therefore, if this occurs please just keep the original packing materials (since we may need to provide photos of those materials to the shipping service or insurer), then contact us and, once we document the loss to the satisfaction of our delivery service (which may involve you providing packaging photos as noted and/or other information to us regarding the damage). Then we will arrange for return of the item to us and will, at our sole option, either: a) repair the item to its original condition (if fully repairable) and send back to you, b) refund you your money in full, or c) in the case of a new item send you an identical new item. Regardless which option, we pledge to quickly and efficiently resolve the situation for you so please contact us at email@example.com to receive instructions if this occurs. Note that returns of items damaged during shipping that are not expressly authorized by us in writing will not be accepted.