HOW DO I USE A DISCOUNT CODE?
- Add item(s) to your Shopping Cart.
- Press "Check Out" on the Cart page.
- On the next page ("Customer Information") type the code into the box labeled "Discount" located on the right side of the page.
- Your discount will calculate automatically, lowering your total accordingly.
- Note that sometimes, depending on how you arrived to our e-store (such as from a link in an email we sent you or in our newsletter), your discount will be inserted automatically
- Discount codes cannot be combined. However, discount codes can be used when buying an item with a sale price or when buying two or more products with a multi-product purchase discount.
- Discount codes cannot be used retroactively (post-order). They must be used on initial order.
- Discount codes cannot be used in combination with reduced prices provided by accepted offers or counter-offers.
ARE YOUR ITEMS AUTHENTICATED?
All our autographed items come with a Certificate or Letter of Authenticity (COA or LOA), with very rare exceptions such as signed record awards. Our authenticated items are certified only by the top authenticators in the industry: BAS (Beckett Authentication Services), JSA (James Spence Authentication), PSA/DNA (Professional Sports Authenticator) and occasionally others including music-only specialist authenticators such as REAL (Roger Epperson) and Perry D. Cox. We do this so our item purchasers benefit from having a proof of authenticity that is widely accepted in the marketplace. Note that we also sell some replica items. In those cases we will very clearly indicate that the item is a replica in the description.
ARE AUTOGRAPHED ITEMS GUARANTEED AUTHENTIC?
Yes. All our autographed items that come with a Certificate or Letter of Authenticity (COA or LOA) include a lifetime authenticity guarantee. You can see details about the guarantee here.
I AM WAITING ON AN EMAIL FROM YOU BUT HAVEN'T YET RECEIVED:
Please check your spam filter. Emails from us normally come from our email@example.com email address. Please add us to your "safe senders" or whitelist so you don't miss our emails.
WHO ARE YOU?
Among our team we have over 35 years of high-level music industry experience, but we're also lifelong fans of music, music history and, of course, music memorabilia. As a result, we know a lot about music, artists, music gear and the items we sell. We also work hard to provide our site visitors accurate information about our items by providing detailed descriptions. That said, we're not perfect and often cannot know everything about everything we sell. If you spot an inaccuracy anywhere on our site or have any verifiable information we can add, we'd love to hear from you. Just write us at firstname.lastname@example.org. Also, you can read more about us and see feedback from our customers here.
WHERE ARE YOU BASED?
We are an online store based in Las Vegas, Nevada, USA. Note that we are not affiliated in any way with the various physical music memorabilia stores on the Las Vegas strip or any other memorabilia store anywhere, online or off.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard, American Express and Discover, along with Apple Pay, Google Pay and PayPal. Note that on the "Customer Information" page you can choose Google Pay, Apple Pay and PayPal using the buttons shown.
However, if you want to pay with a credit card (Visa, Mastercard, etc.) simply fill out the shipping address etc. on that page first, then proceed to the next page by pressing "Continue To Shipping Method." where you will enter the credit card number, expiry date, etc. If you already have an account with us, just log in at this step and follow the directions to complete your purchase.
Note that our e-store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by financial institutions to keep your information secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HOW MUCH IS SHIPPING TO A U.S. ADDRESS?
We are pleased to offer FREE, insured shipping on all orders to continental U.S. addresses (excludes HI, AK and U.S. territories). Need your item fast? Contact us at email@example.com or through our on-page chat to ask about options.
DO YOU SHIP TO OTHER COUNTRIES?
Yes we ship to almost all countries in the world. Please see our Shipping/Delivery Info page for details. For some of our most premium items, we offer free worldwide shipping. When that is the case it is indicated in the item description. Buyers from outside the U.S. agree to provide any information as required by shipper for customs declarations and the declaration value shall be the item's sale price, excluding shipping, and the correct harmonized code will also be used. Also, please note that we do not pay any customs fees, duty etc. and you should research your country's taxes/fees that may be required for product purchases prior to making your purchase decision. Unfortunately we cannot provide you information about any such costs. Please note that we cannot revise item cost amounts and/or harmonized codes (the standardized numerical method of classifying products that are exported or imported) on shipping labels. We must accurately report these details to comply with requirements of shipping companies, our insurance provider, and government authorities.
WHEN WILL YOU SHIP MY ITEMS?
All our items are housed here in Las Vegas. Orders leave our location within 2-3 days of payment.
WHEN WILL I RECEIVE MY ITEM(S)?
We ship small items in the U.S. via insured USPS Priority Mail, so depending on your location in the U.S., delivery times will range from 3-5 business days. For some larger orders or those with more pieces, we may use insured UPS or FedEx services with similar delivery times. Delivery times for international customers depend on their chosen method of shipment, location, customs, etc. See our full Shipping/Delivery policies here for details.
WHERE ARE MY ITEMS COMING FROM?
Shipments come from our location in Las Vegas, Nevada, USA.
CAN I PICK UP MY ITEM FROM YOUR LOCATION OR VISIT?
No, we are an e-store only and do not offer local pickup or have a store location.
I ORDERED SEVERAL ITEMS, WHY DID I ONLY RECEIVE ONE?
When you order multiple items, we at times may break up the shipment due to the size and fragility of the items. Because of that, occasionally an item or items may be shipped separately. You may receive one item before the next, and all in separate packages.
I SEE YOU ARE BASED IN THE USA. SO AM I. DO I HAVE TO PAY SALES TAX ON MY ORDER?
Because we are based in Las Vegas, Nevada, by law we must charge Nevada sales tax on customers who reside in Nevada. Other state residents (and international customers) currently pay no sales tax on purchases at our e-store.
IS MY CREDIT CARD INFORMATION SECURE?
We adhere to the highest industry standards to protect your personal information. Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by financial institutions and all Shopify stores to keep your information secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
IS MY CONTACT INFORMATION SECURE?
We do not sell or share our customer contact information lists with anyone, ever. Regarding email communication you receive from us, we will only communicate with you per your personal preference. If you've become a customer or otherwise opted in for our email list, we may occasionally send you news of sales, contests and other promotions, but you can always unsubscribe from these at any time. You'll see that option at the bottom of any promotional email we send you. Finally, we hate robocalls (don't you?) and do not utilize our customer phone numbers for those or any activity whatsoever other than for credit card transaction requirements from credit card companies.
WHAT IF I PLACED AN ORDER BUT HAVEN'T RECEIVED A CONFIRMATION EMAIL?
Kindly check your spam folder to see if your confirmation email was sent there. You can also contact our team at firstname.lastname@example.org or by telephone at (702) 805-4114 and they will be able to assist you further.
DO YOU ACCEPT OFFERS?
If a "Make An Offer" button appears on an item page, you may choose to make an offer for the item. We will promptly reply to you as to whether we will accept your offer within 24 hours and usually much more quickly. If you haven't seen an email arrive from us, please check your spam filter. If you'd like it re-sent, just contact us at email@example.com. The price made available through either acceptance of an offer or through a counteroffer will be available for 48 hours from the time of acceptance but note that neither making an offer nor receiving a counteroffer on an offer placed holds the item. Items with pending offers or counteroffers remain for sale on our website until they are paid for through the completion of a purchase transaction. In other words, they must be fully paid for in order for them to be considered sold and removed from available inventory. Generally, we only accept offers on items on which we display an offer button. However, you can always inquire via our email at firstname.lastname@example.org if you would like to make an offer on an item with no offer button displayed.
I AM A BUYER FROM THE U.K.-- DID BREXIT CHANGE HOW I ORDER?
Yes. Due to new rules imposed by the U.K. effective January 1, 2021, U.K. customers are asked to email us at email@example.com prior to placing any order that totals less than £135 (approx. US$190) so that we can prepare your order to appear on our MusicGoldmine Etsy store to process it in accordance with new VAT rules, which require that we collect VAT at time of order so that we remit to British authorities on your behalf.
For orders totaling more than £135 (approx. US$190) the usual VAT payment process will remain with the customer paying VAT to British authorities upon order arrival in the U.K. This is termed "Delivered At Place (DAP)" or "Delivered Duty Unpaid (DDU)." Please note that, just as with all international orders, the prices listed on our website exclude all VAT, taxes, duties or any other fees related to import that may also need to be paid. Those costs are the responsibility of the buyer will be payable upon the order's arrival in the U.K.
Finally, we are required to file certain documents that include accurate details of the price paid for the item (excluding shipping and insurance costs), the correct Harmonized Code (a product category descriptor), and certain other information when shipping to any international destination. Please note that we cannot modify any of these details.
DO YOU BUY ITEMS?
Yes. If you have individual RIAA or other record award plaques, music memorabilia, artist signed items, tickets, vintage posters or handbills, etc. either individually as a small or large collection, we're interested in buying your items. Fair cash prices paid for outright purchases and we typically cover shipping from you to us in our offers, regardless where you are in the world. Consignment may also be available depending on your items and/or the size of your collection, please enquire. Just drop us a note here telling us what you have to get started or email us at firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
We want to make our customers happy with their purchases but given the nature of one of a kind memorabilia pieces and collectibles, we have a very limited return policy. Here is our full returns/refunds policy:
There are three main types of items MusicGoldmine.com sells, and each category has different refund policies:
Used and Antique Memorabilia Items and Custom Collages: The vast majority of what we sell falls into this category. All sales are final and we do not accept returns on these items except on autographed items only as detailed in our MusicGoldmine Authenticity Guarantee. Otherwise, all sales are final so please review the detailed information and photos provided carefully prior to making your purchase decision. If you have questions prior to purchase, we are happy to provide whatever information we can.
New Items: Occasionally we offer new items, such as display cases for guitars, guitar pick cases, and so forth. On these new display products that do not come with any memorabilia items, we offer a 30-day money back guarantee. Please note that all returns must be in new, original condition with original packaging, tags, etc. intact. Also, original product box must be intact and cannot be used as the shipping box. Shipping fees are non-refundable.
Gift Cards: We do not accept returns on gift cards. All sales are final.
For all applicable returns, please send to:
10300 W. Charleston Blvd., Suite 13-60
Las Vegas, NV 89135
Items Damaged During Shipping/Delivery: All our items are insured for their full value against damage during shipping/delivery.
See our full Shipping/Delivery policies here for what to do in the rare instance when this occurs.
Exchanges: Other than for new products as listed above, since our items are all one of a kind, we do not offer exchanges.
STILL HAVE QUESTIONS?