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FAQs

HOW DO I USE A DISCOUNT CODE?

  • Add item(s) to your Shopping Cart.
  • Press "Check Out" on the Cart page.
  • On the next page ("Customer Information") type the code into the box labeled "Discount" located on the right side of the page.
  • Your discount will calculate automatically, lowering your total accordingly.
  • Note that sometimes, depending on how you arrived to our e-store (such as from a link in an email we sent you or in our newsletter), your discount will be inserted automatically
  • Discount codes cannot be combined. However, discount codes can be used when buying an item with a sale price or when buying two or more products with a multi-product purchase discount. 
  • Discount codes cannot be used retroactively (post-order). They must be used on initial order.

ARE YOUR ITEMS AUTHENTICATED?

All our autographed items come with a Certificate or Letter of Authenticity (COA or LOA), with very rare exceptions such as signed record awards. Our authenticated items are certified only by the top authenticators in the industry: BAS (Beckett Authentication Services), JSA (James Spence Authentication), PSA/DNA (Professional Sports Authenticator) and occasionally others including music-only specialist authenticators such as REAL (Roger Epperson) and Perry D. Cox. We do this so our item purchasers benefit from having a proof of authenticity that is widely accepted in the marketplace. Note that we also sell some replica items. In those cases we will very clearly indicate that the item is a replica in the description.

ARE AUTOGRAPHED ITEMS GUARANTEED AUTHENTIC?

Yes. All our autographed items that come with a Certificate or Letter of Authenticity (COA or LOA) include a lifetime authenticity guarantee. You can see details about the guarantee here.

WHO ARE YOU?

Among our team we have over 35 years of high-level music industry experience, but we're also lifelong fans of music, music history and, of course, music memorabilia. As a result, we know a lot about music, artists, music gear and the items we sell. We also work hard to provide our site visitors accurate information about our items by providing detailed descriptions. That said, we're not perfect and often cannot know everything about everything we sell. If you spot an inaccuracy anywhere on our site or have any verifiable information we can add, we'd love to hear from you. Just write us at support@musicgoldmine.com. 

WHERE ARE YOU BASED?

We are an online store based in Las Vegas, Nevada, USA. Note that we are not affiliated in any way with the various physical music memorabilia stores on the Las Vegas strip or any other memorabilia store anywhere, online or off.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, American Express and Discover, along with Apple Pay, Google Pay and PayPal. Note that on the "Customer Information" page you can choose Google Pay, Apple Pay and PayPal using the buttons shown.

However, if you want to pay with a credit card (Visa, Mastercard, etc.) simply fill out the shipping address etc. on that page first, then proceed to the next page by pressing "Continue To Shipping Method." where you will enter the credit card number, expiry date, etc. If you already have an account with us, just log in at this step and follow the directions to complete your purchase.

Note that our e-store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by financial institutions to keep your information secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

HOW MUCH IS SHIPPING TO A U.S. ADDRESS?

We are pleased to offer FREE, insured shipping on all orders to continental U.S. addresses (excludes HI, AK and U.S. territories). Need your item fast? Contact us at support@musicgoldmine.com or through our on-page chat to ask about options.

DO YOU SHIP TO OTHER COUNTRIES?

Yes we ship to almost all countries in the world. Please see our Shipping/Delivery Info page for details. For some of our most premium items, we offer free worldwide shipping. When that is the case it is indicated in the item description.

WHEN WILL YOU SHIP MY ITEMS?

All our items are housed here in Las Vegas. Orders leave our location within 2-3 days of payment.

WHEN WILL I RECEIVE MY ITEM(S)?

We ship most of our items in the U.S. via insured USPS Priority Mail, so depending on your location in the U.S., delivery times will range from 3-5 business days. For some larger orders or those with more pieces, we may use insured UPS or FedEx services with similar delivery times. Delivery times for international customers depend on their chosen method of shipment, location, customs, etc. See our full Shipping/Delivery policies here for details.

WHERE ARE MY ITEMS COMING FROM?

Shipments come from our location in Las Vegas, Nevada, USA.

CAN I PICK UP MY ITEM FROM YOUR LOCATION OR VISIT?

No, we are an e-store only and do not offer local pickup or have a store location.

I ORDERED SEVERAL ITEMS, WHY DID I ONLY RECEIVE ONE? 
 

When you order multiple items, we at times may break up the shipment due to the size and fragility of the items. Because of that, occasionally an item or items may be shipped separately. You may receive one item before the next, and all in separate packages.

I SEE YOU ARE BASED IN THE USA. SO AM I. DO I HAVE TO PAY SALES TAX ON MY ORDER?

Because we are based in Las Vegas, Nevada, by law we must charge Nevada sales tax on customers who reside in Nevada. Other state residents (and international customers) currently pay no sales tax on purchases at our e-store.

IS MY CREDIT CARD INFORMATION SECURE?

We adhere to the highest industry standards to protect your personal information.  Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by financial institutions and all Shopify stores to keep your information secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

IS MY CONTACT INFORMATION SECURE?

We do not sell or share our customer contact information lists with anyone, ever. Regarding email communication you receive from us, we will only communicate with you per your personal preference. If you've become a customer or otherwise opted in for our email list, we may occasionally send you news of sales, contests and other promotions, but you can always unsubscribe from these at any time. You'll see that option at the bottom of any promotional email we send you. Finally, we hate robocalls (don't you?) and do not utilize our customer phone numbers for those or any activity whatsoever other than for credit card transaction requirements from credit card companies.

WHAT IF I PLACED AN ORDER BUT HAVEN'T RECEIVED A CONFIRMATION EMAIL?
Kindly check your spam folder to see if your confirmation email was sent there. You can also contact our team at support@musicgoldmine.com and they will be able to assist you further.
WHAT IS YOUR RETURN POLICY?

We want to make our customers happy with their purchases but given the nature of one of a kind memorabilia pieces and collectibles, we have a very limited return policy. Here is our full returns/refunds policy:

There are three main types of items MusicGoldmine.com sells, and each category has different refund policies:

Used and Antique Memorabilia Items and Custom Collages: The vast majority of what we sell falls into this category. We do not accept returns on these items except on autographed items only as detailed in our MusicGoldmine Authenticity Guarantee. Otherwise, all sales are final so please review the detailed information and photos provided carefully prior to making your purchase decision. If you have questions prior to purchase, we are happy to provide whatever information we can.

New Items: Occasionally we offer new items, such as display cases for guitars, guitar pick cases, and so forth. On these new display products that do not come with any memorabilia items, we offer a 30-day money back guarantee. Please note that all returns must be in new, original condition with original packaging, tags, etc. intact. Also, original product box must be intact and cannot be used as the shipping box. Shipping fees are non-refundable.

Gift Cards: We do not accept returns on gift cards. All sales are final.

For all applicable returns, please send to:
ATTENTION: RETURNS
MusicGoldmine.com
10300 W. Charleston Blvd., Suite 13-60
Las Vegas, NV 89135 
Items Damaged During Shipping/Delivery: All our items are insured for their full value against damage during shipping/delivery. See our full Shipping/Delivery policies here for what to do in the rare instance when this occurs.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account or credit card company again. It may take some time before your refund is officially posted. Note also that there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@musicgoldmine.com.


Exchanges: Other than for new products as listed above, since our items are all one of a kind, we do not offer exchanges.

STILL HAVE QUESTIONS?

Just contact us at support@musicgoldmine.com and we'll get back to you right away.