We want to make our customers happy with their purchases but given the nature of one of a kind memorabilia pieces and collectibles, we have a limited return policy. Here is our full returns/refunds policy:
There are three main types of items MusicGoldmine.com sells, and all have different Refund Policies:
Used, Antique and Vintage Memorabilia Items and Custom Collages: The vast majority of what we sell falls into this category. All sales are final and we do not accept returns on these items except on autographed items only as detailed in our MusicGoldmine Authenticity Guarantee. Otherwise, all sales are final so please review the detailed information and photos provided carefully prior to making your purchase decision. If you have questions prior to purchase, we are happy to provide whatever information we can.
Gift Cards: We do not accept returns on gift cards. All sales are final.
New Items: Occasionally we offer new items, such as display cases for guitars, guitar pick cases, and so forth. On these new display products that do not come with any memorabilia items, we offer a 30-day money back guarantee. Please note that all returns must be in new, original condition with original packaging, tags, etc. intact. Also, original product box must be intact and cannot be used as the shipping box. Shipping fees are non-refundable.
For all applicable returns, please send to:
10300 W. Charleston Blvd., Suite 13-60
Las Vegas, NV 89135
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges: Other than for new products as listed above, since our items are all one of a kind, we do not offer exchanges.